FAQs

Quick answers about ordering, delivery, export paperwork, payment, and the products Codeboxx supplies.

Why buy thermal printheads from Codeboxx?

Codeboxx supplies high volumes of thermal printheads, which helps keep products competitively priced.

Why buy thermal transfer ribbons from Codeboxx?

Codeboxx works with leading ribbon manufacturers and specialist suppliers, so the team can support a wide range of applications.

How quickly do you respond?

Codeboxx aims to respond to all enquiries within 20 minutes.

How long do deliveries take?

Stock items ship the same day when ordered before 2.00pm. Custom-made items vary, and the team will confirm timings when quoting.

Can I try before I buy?

Yes. Codeboxx can help with samples and product testing before you commit to an order.

What shipping options are available?

Codeboxx has daily collections from DHL, FedEx, and UPS, and can use freight companies for larger consignments.

Which countries do you support?

Codeboxx ships to more than 60 countries worldwide.

Can you prepare export paperwork?

Yes. Codeboxx can prepare customs paperwork in house, including certificates of origin, certificates of conformance, signed customs invoices, ATR documents, and EUR1 certificates.

How do I place an order?

Send an official purchase order with shipping and invoice addresses, product details, quantities, and an order number or reference. Codeboxx can then arrange shipment or issue a proforma invoice for payment.

Do you work with resellers?

Yes. Codeboxx works with resellers in major countries.

Can I use my own carrier?

Yes. Codeboxx can ship on your account or provide shipment details so you can arrange collection.

Can Codeboxx provide credit?

Yes. Credit can be offered in most countries, subject to a successful credit check.

Can I use a Euro or USD account?

Yes. Codeboxx has Euro and USD business accounts so you can work in your local currency.

Do you offer volume discounts?

Yes, volume discounts are available.

Can you offer a contract price?

Yes. Codeboxx can agree contract pricing and hold stock for call-off orders.